INFORMATION
| Seller | Zelda Co., Ltd. |
|---|---|
| Sales manager | Hiroki Tanaka |
| Offering products | 1. CDs, DVDs, books, goods, etc., or related products. 2. Service provision to fan club members. (details are described on the member benefits page) 3. Music Videos, photos and associated products. |
| URL | https://www.emolive.jp/ |
| Email address | emolive@zeldainc.com |
| Location | 6-21-9-201 Nishikasai, Edogawa-ku, Tokyo, Japan |
| Phone number | +813-6279-5057 |
| Payment Method | Credit card |
| Product delivery method | Data download, mail, or individual product delivery as specified by us |
| Product delivery time | -Items such as CDs, DVDs, and goods: Shipment within 7 to 14 business days after payment of the product order -Fan club membership service and digital products such as music, videos, and photos: Download immediately after payment is completed. |
| Necessary charges other than products | Equipment and communication charges for using this service |
| How to receive support | If you have accumulated more than 3,000 EMOs, you can apply from the order menu. |
| About returns / cancellations / defective products | 1. CDs, DVDs, books and goods can be returned within 7 days from the date of delivery only if they are defective. Customers are responsible for the shipping costs for returns. Then, we will refund you after the return is completed. 2. Due to the nature of the products, the provision of services to fan club members, songs, videos, photos and related products are not eligible for returns or cancellations. |
| About premature cancellation | If you wish to cancel your fan club membership, please contact us by email. [If you cancel by the 15th of the month] The contract will be canceled at the end of the month. [If you cancel after the 16th of the month] The contract will be canceled at the end of the following month. |